Refund policy

WHAT IS YOUR RETURN POLICY?

We want you to be completely satisfied with your order. If for any reason you are not satisfied with your online purchase, you may return your items for a refund, exchange or merchandise credit within 30 days from the date of shipment. If returned between 31 and 45 days from date of shipment, an exchange or merchandise credit will be granted. We will gladly accept items that are unworn, unaltered and free from scratches and blemishes. After 45 days, orders may only be eligible for our upgrade policy. All refunds (less original shipping charges, if applicable) will be issued to the original form of payment. Depending on your credit card company, it may take an additional 2-10 business days after your credit is issued for it to post to your account. Custom orders are ineligible for a refund.

How do I return an item I have purchased?

Contact support@pietrafesa.com or call (561) 693-2340 to obtain an RMA number (Return Merchandise Authorization). Once approved, you will receive an e-mail containing your RMA number, along with packaging and shipping instructions. For your protection, we recommend shipping returns insured using FedEx, UPS, or USPS Express or Priority Mail. Return shipping costs are the responsibility of the customer. For orders originating in the U.S, the return, we offer free returns. The package will be returned to its original sender if the RMA number is not included on the box or if the package has been damaged or tampered with.

Do you offer a warranty on your products?

Yes, we offer a limited lifetime warranty on all Pietrafesa products. Please retain your original receipt for all warranty services. We kindly agree to repair or exchange any item that we deem to be damaged due to a manufacturing defect. This warranty excludes coverage for excessive wear and tear, damage, loss (including loss of stones) and theft. Repair or service performed by anyone other than Pietrafesa will immediately void the warranty.

How long will I have to wait for a refund?

Please allow 7-12 business days for your credit to be processed after the item(s) have been received and inspected. Refunds will be issued using the same type of payment used in the original purchase.

How do I cancel an order once it has been submitted?

If for any reason you wish to cancel your order, please contact Customer Service.