SHIPPING
Is it safe to mail jewelry?
Yes, we ship our jewelry by trusted carriers such as FedEx and USPS. All of our shipments are fully insured.
Is shipping free?
All orders receive complimentary ground shipping to US domestic locations.
Do you ship internationally?
At this time, Pietrafesa only accepts orders for the United States and U.S. Territories. For your protection, we will not ship merchandise if we are unable to verify your billing address.
How long does it take to get my order?
All in-stock items are shipped Monday thru Friday, but may take up to 3-5 business days to process before they are shipped out to the customer. Shipping time varies depending on method and location.
How do I track my order once it has been shipped?
An email notification with a tracking number will be sent to you once we ship your order. To check on the status of your shipment, click on the tracking number displayed in the email, or check the My Account section on the website.
Do you ship to APO?
We do ship to Military APO, as well as FPO boxes. Please allow additional time for orders shipped to these addresses.
If I paid for shipping and return my item, do I receive a refund on the shipping fee?
No, the shipping fee is non-refundable, unless we shipped an incorrect item or the item has a defect. Returns are accepted up to 30 days from the ship date.
RETURNS
What is your return policy?
We want you to be completely satisfied with your order. If for any reason you are not satisfied with your online purchase, you may return your items for a refund, exchange or merchandise credit within 30 days from the date of shipment. If returned between 31 and 45 days from date of shipment, an exchange or merchandise credit will be granted. We will gladly accept items that are unworn, unaltered and free from scratches and blemishes. After 45 days, orders may only be eligible for our upgrade policy. All refunds (less original shipping charges, if applicable) will be issued to the original form of payment. Depending on your credit card company, it may take an additional 2-10 business days after your credit is issued for it to post to your account. Custom orders are ineligible for a refund.
How do I return an item I have purchased?
Contact support@pietrafesa.com or call (561) 693-2340 to obtain an RMA number (Return Merchandise Authorization). Once approved, you will receive an e-mail containing your RMA number, along with packaging and shipping instructions. For your protection, we recommend shipping returns insured using FedEx, UPS, or USPS Express or Priority Mail. Return shipping costs are the responsibility of the customer. For orders originating in the U.S, the return, we offer free returns. The package will be returned to its original sender if the RMA number is not included on the box or if the package has been damaged or tampered with.
Do you offer a warranty on your products?
Yes, we offer a limited lifetime warranty on all Pietrafesa products. Please retain your original receipt for all warranty services. We kindly agree to repair or exchange any item that we deem to be damaged due to a manufacturing defect. This warranty excludes coverage for excessive wear and tear, damage, loss (including loss of stones) and theft. Repair or service performed by anyone other than Pietrafesa will immediately void the warranty.
How long will I have to wait for a refund?
Please allow 7-12 business days for your credit to be processed after the item(s) have been received and inspected. Refunds will be issued using the same type of payment used in the original purchase.
How do I cancel an order once it has been submitted?
If for any reason you wish to cancel your order, please contact Customer Service.
ORDERS & REPAIRS
Are your diamonds conflict free?
All diamond merchandise manufactured by Pietrafesa is conflict free.
What are my payment options?
We accept Visa, MasterCard, Discover, or American Express cards, as well as PayPal.
How can I check the status of my order?
You can check the status of your order by logging in to your account or by calling (561) 693-2340 or by using our live chat option.
How can I check the status of my repair?
You can check the status of your repair by calling (561) 693-2340.
Can I get my ring resized?
Resizing is covered by our limited lifetime warranty. There is no fee. Sales tax is only collected for items shipped to Florida, other states do not apply. If it is an international order, duties and taxes are the responsibility of the buyer.
Do you offer&repair services?
We do offer repair services under the lifetime warranty for manufacturer defects.
What is your upgrade policy?
Pietrafesa offers a lifetime upgrade policy on all fine jewelry, as well as loose diamonds.
Upgrades or exchanges will be honored only if the purchase price is equal to or greater than twice the amount of the original purchase. The original piece must be in new condition, and must be accompanied by your original receipt.
